TERMS & CONDITIONS
TERMS OF PAYMENT
Net 30 day terms will be allowed for customers with approved credit. Non-established customers will require Pro Forma payment with order entry.
CONDITIONS OF SALE
All orders are accepted subject to a $100.00 minimum billing. An exception shall be made for additional units to complete orders, as well as parts and/or miscellaneous replacements for merchandise, but will be subject to a $5.00 handling charge added to invoice amount. All prices, models and materials specifications are subject to change or withdrawal without notice. All prices of standard and special fixtures do not include lamps, except where noted in specifications or factory quotation. Any tax or other government charge which may now or hereafter become effective and/or be imposed by Federal, State or Municipal authorities upon production, sale or shipment of goods hereunder shall be paid by the buyer. All purchase orders are subject to acceptance and acknowledgement by the home office in El Monte, California and will rely on the customer's purchase orders as being accurate and complete in every detail, authorized and endorsed. All canceled orders are subject to a cancellation fee of 25% minimum to 65% max depending on product category. Upon the acceptance of any order, we will not be responsible for conforming to any plans and specifications unless they accompany the order and are accepted as such. Quotations are based on specifications and requirements supplied at time of quote. Any changes thereafter may be subject to a new quotation. Drawings, approved in writing by the specifier, will be required for any equipment which deviates in any way from our standard catalogued items.
All shipments will be prepaid and billed FOB El Monte, CA. Routing will be at the discretion of Primus Lighting unless specified on purchase order. Any freight claims for damage or shortage are to be filed with the carrier.
TERMS FOR RETURNS
All orders are non-cancelable and non-returnable unless previously agreed by Primus Lighting. If approved by Primus Lighting, all returned merchandise requires a return goods authorization (RGA) to be submitted. Return requests should be made through a local representative. RGA forms (authorization) will be issued from Primus. Merchandise returned without an RGA will not be accepted. Request for returned merchandise must be made within 30 days of the date of invoice. No merchandise of a value less than $150.00 or discontinued merchandise will be subject to return. No return of special or custom made equipment will be allowed. Merchandise must be returned freight prepaid in the original factory sealed cartons within 30 days of issuance of the RGA and shall be subject to inspection. Unsaleable and damaged merchandise will be credited at salvage value or less cost of repairs, in addition to standard handling charges. Credit will be issued at prices prevailing at the time of shipment, less a handling and restocking charge and any reconditioning and recartoning charges which may be necessary.
Primus products are all carefully tested and inspected at the factory and are guaranteed to be free of material and workmanship defects when shipped. Any equipment which is proven defective in material or workmanship will be repaired or replaced at Primus expense upon written authorization, provided that such a claim is made within one year from date of shipment. Primus accepts no further responsibility or charges in correction. Primus will not pay labor charges in any amount or assume responsibility for labor expended or materials used to replace and or repair any equipment. Primus will not honor debits or charges from any distributor or electrical wholesaler withholding or claiming funds for such charges or other arbitrary type of claim enforcement of expenses for repair or correction in the field.
WARRANTY PER FIXTURES
LED Fixtures – 5 Years Limited Warranty
Decostring – 1 Year Limited Warranty
Decostring LED Lamps - 3 Years Limited Warranty
Fluorescent Fixtures – 1 Year; 5 Years Extended On Electric Ballasts
Incandescent Fixtures – 1 Year